Investors in Enforcement Agents 

Certificated Enforcement Agents Association  Code of Ethics and Professional Standards Policy 

This code, comprising of Ten Principles, is sponsored by the Executive Council of the Certificated Enforcements Agents Association (CEAA), and is here to demonstrate the way in which all members of the CEAA should conduct their business according to rigorous ethical, fair, professional and legal standards. 
At all times members should; 
Be fair 
Be transparent 
Be accountable 
Be honest 
Be cautious 
Be thorough 
Be law abiding 
Be mindful of the confidentiality of that with which we are entrusted 
And lastly, protect and enhance the reputation of this Association and its members. 
Principle 1 – Responsibility and Accountability 
All members are personally responsible and accountable for their actions or omissions. 
Principle 2 – Honesty and Integrity 
All members are to act with honesty, integrity and must not compromise their position, or that of the Association. 
Principle 3 – Caution and Thoroughness 
All members must maintain suitable competency and resources to meet the expectations of the tasks they are involved in. 
Principle 4 – Conflict of Interest 
All members having a personal or conflicting interest in any matter in which they are involved shall disclose that interest if it is in conflict with the interests of those involved. 
Principle 5 – Acting within the Law 
All members are to obey the law and refrain from carrying out any act that they know, or ought to know is unlawful, or contrary to the Association’s interest/policy etc. 
Principle 6 – Authority, Respect and Courtesy 
No member is to abuse their position and must respect the rights of all individuals. 
All members are to act with self-control and tolerance, treating everyone with whom they come into contact, during the course of their activities, with respect, fairness and courtesy. 
Principle 7 – Equality 
All members are to act with fairness and impartiality. They will not discriminate unlawfully on the grounds of sex, race, colour, language, religion or belief, political or other opinion, national or social origin, association with a national minority, disability, age, sexual orientation, property, birth or other status. 
Principle 8 – Confidentiality 
All members are to treat information with which they are entrusted during the course of business with respect and access or disclose it only for the purposes for which it is intended; attending to all instructions within the principles of the prevailing privacy legislation and in particular if controlling personal data to be so notified with the Information Commissioner. 
Principle 9 – General Conduct 
All members are to act in a professional manner. 
They must not behave in a manner which brings, or is likely to bring, discredit upon themselves the Association, their clients or the enforcement industry in a way or that undermines or is likely to undermine confidence in themselves, the Association, their clients or the enforcement industry. 
Principle 10 – Challenging and Reporting Improper Conduct 
All members are expected to challenge and when appropriate take action or report breaches of this code and the improper conduct of colleagues. 
Should a formal complaint be made against any member of the association, that member consents to all relevant information being passed to any and all members of the Executive Council so that the matter can be considered and used in any report/findings/conclusion made by said Executive Council. 
Approved by the Executive Council on the 14 December 2017 
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